If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.
You will be responsible for paying for your own shipping costs for returning your item. After receiving the returned item, we will credit the customer's account for the original purchase price minus the $5.00 restocking fee. We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us. In a case of a missing package on orders placed in any cities of the world, we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
To exchange an item please email us via email@example.com, so we can approve the return. After the return is approved, print out your email invoice and mail that along with your item back to us write on the invoice what you would like exchanged. Once we receive it, we will review your case within 24 hours and send you the new product.
If at any time you are having trouble with your return, please send an email to firstname.lastname@example.org.